SAFETY & FUN SHINE BRIGHTER TOGETHER
Everyone’s health and well-being remain our highest priority. Our health and safety plans are designed to ensure we are operating in a way that helps keep you and our team members safe.
Learn more about the actions we’re taking to keep everyone safe in the FAQ below.
AIR QUALITY
Smoking is not allowed on the casino floor. Please use designated indoor smoking lounges, located at Little Six and near Mystic Lake Club M®.
MASKS
Guests are not required to wear face masks, but are strongly encouraged to do so.
SANITIZING HIGH TOUCH AREAS
We’re frequently sanitizing high touch areas using proven products that kill viruses and bacteria, and have enhanced cleaning protocols property-wide.
HAND HYGIENE
Hand sanitizer stations are available to guests throughout the property, and team members follow rigorous hand hygiene protocols.
FOOD SAFETY
We follow safe food handling practices and sanitize all food and beverage equipment.
HEALTH SCREENING
Every team member receives a daily health screening upon arrival.
FREQUENTLY ASKED QUESTIONS
Are you now a smoke-free property?
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For the health and safety of our guests and team members, smoking is only allowed in
designated indoor smoking
lounges at Little Six and near Club M at Mystic Lake. Smoking is not permitted on the casino floor or at
any bars, restaurants, cashiers, Club M or Mystic Bingo®.
How are you keeping the property clean?
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We use enhanced chemical disinfectants to sanitize high touchpoints (tables, chairs, door handles/knobs, light switches, countertops, faucets, sinks, etc.) multiple times per shift. Games, restrooms, lobbies and other high traffic areas are disinfected frequently. Each department has been trained on proper sanitizing techniques and follows an enhanced sanitizing protocol.
What other measures are being taken to prevent the spread of COVID-19?
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We are taking several additional measures to ensure the health and safety of guests and team members, including, but not limited to:
- We will follow a specific protocol to address anyone showing symptoms of COVID-19 or reporting a positive test.
- Team members are required to follow handwashing policy guidelines.
- Sanitizing stations are available upon entry and spread throughout the property.
What food and beverage options are available?
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Currently, slot dogs, casino bars, Caribou Coffee®, The Promenade Restaurants®, Minnehaha Café®, Mystic Steakhouse®, Sweet Temptations, and Little Six Restaurant are available. The Buffet and The Meadows Bar and Grille℠ remain temporarily closed. All Mystic Lake bars will close at 2 am daily.
WHAT CHANGES HAVE BEEN MADE TO GUESTROOMS?
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We follow an enhanced cleaning protocol including, but not limited to:
- Use of high-grade disinfectants to sanitize touchpoints such as doors, handles, TV remotes, tablets, thermostats, light switches, hangers, etc.
- A dedicated team of associates regularly disinfects high-touch areas in the guestroom corridors.
- Make-up service for stayovers is suspended. Towels, bed linens and other items are available upon request.
- Select non-essential items such as magazines, bed scarves, decorative pillows and extra blankets have been removed from rooms. Disposable cups have replaced glassware.
What is expected of me?
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For the health and safety of our valued guests and team members, we kindly ask that you:
- Bring hand sanitizer if possible.
- Wash your hands for 20 seconds with soap and water at least once per hour.
- Stay home if you are experiencing symptoms, have tested positive, or have been in contact with someone who has tested positive for COVID-19.
- We strongly encourage that you wear a mask.
