Guests and team members must wear masks at all times throughout the property, except while seated and dining in one of our restaurants. We may refuse service if you’re not properly wearing your mask.

While waiting to be seated at our restaurants, you must wear a mask. However, you may remove your mask while seated. If you get up from your table, please promptly replace your mask. 
 
If you are enjoying a beverage or light meal outside of our restaurants, you may remove your mask to sip your drink or take a bite but must immediately replace it when not actively drinking or eating (you may not remove your mask while simply holding a refreshment).

Smoking is only allowed in designated outdoor areas or in the indoor smoking lounge near Club M at Mystic Lake. In designated smoking areas, masks must still be worn when not actively smoking a lit cigarette or vaping (you may not remove your mask while simply holding a cigarette or vaping device).

• Signage and floor graphics indicating acceptable social distancing have been placed throughout the property.
• Occupancy limits are enforced and admittance is not allowed if facilities have reached capacity.
• Seating is limited at blackjack tables and slot banks.
• Food and beverage options are currently limited to The Promenade Restaurants, Minnehaha Café^®, Mystic Steakhouse^® and Little Six Restaurant. The Buffet and other dine-in restaurants remain closed.
• Mystic Bingo^® and the hotel are now open with enhanced sanitization and social distancing protocols.
• The Mystic Showroom^® remains temporarily closed. We will keep you informed of updates.
• Back-of-house social distancing protocols have been provided for team members, including:
  • Working from home where possible
  • Reconfiguring furniture to meet social distancing guidelines (offices, breakrooms, reception areas, etc.)
  • Staggering schedules
  • Using electronic communications/meetings where possible (limiting in-person interactions)

• Non-invasive thermal cameras have been installed to monitor temperatures at each entrance.
• Face mask usage is required for all guests and team members. Masks are available for purchase near most Mystic Lake entrances. At Little Six, visit Club M to purchase masks.
• We will follow a specific protocol to address anyone showing symptoms of COVID-19 or reporting a positive test.
• Barriers have been installed in areas with face-to-face interaction, as well as between ATMs.
• Self-serve beverage stations have been removed.
• Team members are required to follow handwashing policy guidelines.
• Sanitizing stations are available upon entry and spread throughout the property.

Guest parking is currently available in the main parking garage and the parking lot outside the main entrance. The main entrance and skyway entrances are open. The bus entrance is available for drop-off only.

Coat check is currently unavailable.

Currently, slot dogs, casino bars, Caribou Coffee^®, The Promenade Restaurants^®, Minnehaha Café^®, Mystic Steakhouse^® and Little Six Restaurant are available. The Buffet and The Meadows Bar and Grille^℠ remain temporarily closed. All Mystic Lake bars will close at 11:45 pm every day. Self-serve beverage stations have been removed from the casino floor.

Enhanced food and beverage safety precautions include limiting party sizes to six or less, dedicated table spacing to maintain social distancing, thorough sanitization of commonly touched surfaces and items between seatings, single-use condiments or washable dishes, mask requirements and more.

We follow an enhanced cleaning protocol including, but not limited to:

• Use of high-grade disinfectants to sanitize touchpoints such as doors, handles, TV remotes, tablets, thermostats, light switches, hangers, etc.
• A dedicated team of associates regularly disinfects high-touch areas in the guestroom corridors.
• Make-up service for stayovers is suspended. Towels, bed linens and other items are available upon request.
• Select non-essential items such as magazines, bed scarves, decorative pillows and extra blankets have been removed from rooms. Disposable cups have replaced glassware.

• Bring a mask to wear while on property. Masks are required for everyone. If you do not have a mask or forget yours, masks are available for purchase near most Mystic Lake entrances. At Little Six, visit Club M to purchase masks.
• Bring hand sanitizer if possible.
• Maintain social distance from other guests and team members.
• Wash your hands for 20 seconds with soap and water at least once per hour.
• Stay home if you are experiencing symptoms, have tested positive, or have been in contact with someone who has tested positive for COVID-19.