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Mystic Lake

SAFETY & FUN SHINE BRIGHTER TOGETHER

Everyone’s health and well-being remains our highest priority. We have modified our properties to ensure that we are operating in a way that keeps you and our team members safe. Our reopening follows a phased approach based on the guidance we receive from public health officials, and we will continue to add additional amenities over time.

Learn more about the actions we’re taking to keep everyone safe in the video and FAQ below.

PLANNING YOUR VISIT

Masks are required for all guests and team members. Occupancy is currently reduced to ensure proper social distancing. Parking and entrances are limited. Please park in the main parking garage attached to the skyway or the main parking lot nearest the casino. Enter through the skyway entrance or the main entrance. Valet is temporarily closed, but drop-off is available at the bus entrance.

We are experiencing peak times where traffic patterns ebb and flow. It may be easiest to get in during non-peak business hours, and we recommend visiting during the morning hours.

Welcome Back
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Social Distancing

SOCIAL DISTANCING

We are following social distancing practices everywhere. Watch for specific reminders on the gaming floor and at ATMs, ticket redemption machines, promotion kiosks and Club M®.

MASKS

All guests and team members must wear masks. Masks are available for purchase near most Mystic Lake entrances. At Little Six, visit Club M to purchase masks.

Sanitizing High Touch Areas

SANITIZING HIGH TOUCH AREAS

We’re frequently sanitizing high touch areas using proven products that kill viruses and bacteria, and have enhanced cleaning protocols property-wide.

Hand Hygiene

HAND HYGIENE

Hand sanitizer stations are available to guests throughout the property, and team members are following rigorous hand hygiene protocols.

THERMAL SCANNING

Non-invasive thermal scanning is being conducted at entrances.

AIR QUALITY

Our smoking footprint has been reduced. Please use designated smoking areas.

Food Safety

FOOD SAFETY

We follow safe food handling practices and sanitize all food and beverage equipment. Self-serve beverage stations are temporarily closed.

HEALTH SCREENING

Every team member receives a daily health screening upon arrival.

Onsite Healthcare Experts

ONSITE HEALTHCARE EXPERTS

All team members have free access to health professionals at our onsite clinic.

FREQUENTLY ASKED QUESTIONS

Guests and team members must wear masks at all times throughout the property, except for while seated and dining in one of our restaurants. While waiting to be seated at our restaurants, you must wear a mask. However, you may remove your mask while seated. If you get up from your table, please promptly replace your mask. 
 
If you are enjoying a beverage or light meal outside of our restaurants, you may remove your mask to sip your drink or take a bite but must immediately replace it when not actively drinking or eating (you may not remove your mask while simply holding a refreshment). Smoking is allowed in designated areas only, and masks must be worn when not actively smoking a lit cigarette or vaping (you may not remove your mask while simply holding a cigarette or vaping device). We may refuse service if you’re not properly wearing your mask.
We use enhanced chemical disinfectants to sanitize high touchpoints (tables, chairs, door handles/knobs, light switches, countertops, faucets, sinks, etc.) after every interaction or multiple times per shift. Games, restrooms, lobbies, and other high traffic areas are disinfected frequently. All blackjack chips are sanitized with PermaSafe, a treatment that kills 99.999% of bacteria and viruses and provides continuous long-term antimicrobial protection. Each department has been trained on proper sanitizing techniques and follows an enhanced sanitizing protocol.
We are taking several measures to maintain social distancing, including but not limited to:
  • Signage and floor graphics indicating acceptable social distancing have been placed throughout the property.
  • Occupancy limits are enforced and admittance is not allowed if facilities have reached capacity.
  • Seating is limited at blackjack tables and slot banks.
  • Food and beverage options are currently limited to The Promenade Restaurants, Minnehaha Café®, Mystic Steakhouse® and Little Six Restaurant. The Buffet and other dine-in restaurants remain closed.
  • Mystic Bingo® and the hotel are now open with enhanced sanitization and social distancing protocols.
  • The Mystic Showroom® remains temporarily closed. We will keep you informed of updates.
  • Back-of-house social distancing protocols have been provided for team members, including:
    • Working from home where possible
    • Reconfiguring furniture to meet social distancing guidelines (offices, breakrooms, reception areas, etc.)
    • Staggering schedules
    • Using electronic communications/meetings where possible (limiting in-person interactions)
We are taking several additional measures to ensure the health and safety of guests and team members, including, but not limited to:
  • Non-invasive thermal cameras have been installed to monitor temperatures at each entrance.
  • Face mask usage is required for all guests and team members. Masks are available for purchase near most Mystic Lake entrances. At Little Six, visit Club M to purchase masks.
  • We will follow a specific protocol to address anyone showing symptoms of COVID-19 or reporting a positive test.
  • Barriers have been installed in areas with face-to-face interaction, as well as between ATMs.
  • Self-serve beverage stations have been removed.
  • Team members are required to follow handwashing policy guidelines.
  • Sanitizing stations are available upon entry and spread throughout the property.

Guest parking is currently available in the main parking garage and the parking lot outside the main entrance. The main entrance and skyway entrances are open. The bus entrance is available for drop-off only.

For the health and safety of our guests and team members, a larger portion of our casino floor is now smoke-free. Smoking is limited to a reduced number of slot machines, and not permitted at any blackjack tables, bars, cashiers cage, Club M® or Mystic Bingo®.

Currently, slot dogs, casino bars, Caribou Coffee®, The Promenade Restaurants®, Minnehaha Café®, Mystic Steakhouse® and Little Six Restaurant are available. The Buffet and The Meadows Bar and Grille remain temporarily closed. Self-serve beverage stations have been removed from the casino floor.

Enhanced food and beverage safety precautions include limiting party sizes to six or less, dedicated table spacing to maintain social distancing, thorough sanitization of commonly touched surfaces and items between seating’s, single-use condiments or washable dishes, mask requirements and more.

Mystic Bingo is now open with enhanced sanitization and social distancing protocols. In the event that occupancy limits have been reached and our ability to conduct a bingo session is no longer possible, sessions may be delayed or canceled. Cosmic Bingo® is postponed until further notice.
Yes. Currently, reservations are limited due to occupancy restrictions.

We follow an enhanced cleaning protocol including, but not limited to:

  • Use of high-grade disinfectants to sanitize touchpoints such as doors, handles, TV remotes, tablets, thermostats, light switches, hangers, etc.
  • A dedicated team of associates regularly disinfects high-touch areas in the guestroom corridors.
  • Make-up service for stayovers is suspended. Towels, bed linens and other items are available upon request.
  • Select non-essential items such as magazines, bed scarves, decorative pillows and extra blankets have been removed from rooms. Disposable cups have replaced glassware.
The Mystic Express to and from Mall of America® is operating with a reduced schedule and limited capacity. All other bus routes remain suspended until further notice. Valet and shuttles remain temporarily unavailable.
For the health and safety of our valued guests and team members, we kindly ask that you:
  • Bring a mask to wear while on property. Masks are required for everyone. If you do not have a mask or forget yours, masks are available for purchase near most Mystic Lake entrances. At Little Six, visit Club M to purchase masks.
  • Bring hand sanitizer if possible.
  • Maintain social distance from other guests and team members.
  • Wash your hands for 20 seconds with soap and water at least once per hour.
  • Stay home if you are experiencing symptoms, have tested positive, or have been in contact with someone who has tested positive for COVID-19.
Please use our online contact form for any additional questions you may have. Click here for Mystic Lake and here for Little Six.