Code of Conduct for Responsible Gaming
To promote responsible gaming, the SMSCGE:
• Adheres to Minnesota state law requiring all individuals gaming in our casinos to be 18+.
• Makes information available to guests and team members both online and in our casinos on gaming responsibly. This information includes the toll-free Minnesota Problem Gambling Helpline number and resources for seeking help and treatment with compulsive or problem gambling.
• Offers a self-exclusion policy for guests who no longer wish to have access to casino privileges or receive Mystic Lake and/or Little Six promotional and marketing materials.
• Serves alcoholic beverages and sells tobacco products responsibly and in full accordance with Minnesota state law.
• Provides regular team member training on the signs and dangers of compulsive gambling and the SMSCGE’s policies on promoting responsible gaming at all times.
• Advertises and markets our casino games in a socially responsible and ethical manner. Where practical, this includes specific messages encouraging responsible gaming.
• Conducts periodic reviews of materials and training provided by the SMSCGE and Mystic Lake and Little Six casinos to ensure that the information provided is accurate, accessible and helpful to our guests who need it.
If you feel you need help, please call the 24-hour confidential Minnesota Problem Gambling Hotline 1- 800-333-4673 (HOPE).
Warning Signs of problem gaming
• Increased frequency of gaming activity
• Increased amount of money used for gaming
• Gaming for longer periods of time than originally planned
• Bragging about wins, but not talking about losses
• Lying about how money is spent
• Borrowing to cover gaming losses
• An inability to stop gaming
• Denying there is a problem
Additional signs of problem gaming may include frequent absences from home and work, excessive phone use, withdrawal from family, personality changes (increased irritability/hostility) and diversion of family funds. It’s important to realize that problem gaming can affect anyone. It is estimated that one to two percent of Minnesotans meet the diagnostic criteria for compulsive gaming. Another one to two percent experience problems related to their gaming behaviors.
Minnesota Problem Gambling Hotline
Minnesota Department of Human Services
National Center for Responsible Gaming
National Council on Problem Gambling
Responsible Gambling Council
Northstar Problem Gambling Alliance